Legal
Privacy & Security
Your privacy is fundamental to how we operate. This policy explains what information we collect, how we use it, and how we keep it safe.
Information We Collect
We collect information that you provide directly when you:
- Create an account or place an order (name, email, shipping address, phone number).
- Subscribe to our newsletter (email address).
- Contact our support team (message content and contact details).
We also collect certain technical information automatically, including browser type, device information, IP address, and pages visited. This data helps us improve site performance and your shopping experience.
How We Use Your Information
- To process and fulfill your orders, including shipping and payment.
- To communicate with you about your orders, account, or inquiries.
- To send promotional emails and newsletters, only if you have opted in.
- To improve our website, product offerings, and customer experience.
- To prevent fraud and maintain site security.
- To comply with applicable laws and legal obligations.
Information Sharing
We do not sell, rent, or trade your personal information to third parties. We share information only with trusted service providers who assist in operating our business:
- Payment processing: Stripe processes all payments. We never store your full credit card number on our servers.
- Shipping carriers: Your name and shipping address are shared with carriers to deliver your order.
- Email services: If you opt in to our newsletter, your email is shared with our email platform for delivery purposes only.
All service providers are contractually obligated to protect your data and may only use it for the specific services they provide to us.
Data Security
We implement industry-standard security measures to protect your personal information:
- All data transmitted between your browser and our site is encrypted using TLS (HTTPS).
- Payment information is handled entirely by Stripe and is PCI DSS compliant.
- Account passwords are hashed and salted — we never store passwords in plain text.
- Access to customer data is restricted to authorized personnel only.
Cookies
We use essential cookies to keep your shopping cart active and maintain your session. We may also use analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings, though this may affect site functionality.
Your Rights
Under Canadian privacy law (PIPEDA), you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Withdraw consent for marketing communications at any time.
- Request deletion of your account and associated data.
To exercise any of these rights, please contact us. We will respond within 30 days.
Discreet Billing
Charges on your bank or credit card statement will appear under a discreet descriptor. No product names or categories are included in billing information.
Changes to This Policy
We may update this privacy policy from time to time. Material changes will be communicated via email or a notice on our website. Continued use of our site after changes are posted constitutes acceptance of the updated policy.
Last updated: March 2026